How To Fix Netflix Error Code M7121-1331 Issue? [SOLVED]

How to fix Netflix Error Code M7121-1331? In most cases, this error code arises due to some issues with your browser. In this post, we are going to show you some effective solutions to get rid of the M 7121-1331-P7 Netflix error code by focusing on your browser problems.

Netflix has become one of the most important parts of our daily life activities. A lot of people stream Netflix to get over their stress and to enjoy their free time watching their favorite shows and movies. But, error codes can spoil your moment.

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The streaming platform shows “Oops, something went wrong… Error Code: M7121-1331-P7 Netflix”. It tells you to reload the page and try again. But, no matter how many times the page is reloaded, the error just doesn’t go away. Know how to fix this Netflix error code M7121-1331 below.

How To Fix Netflix Error Code M7121-1331

Netflix is one of the largest video streaming platforms which are available right now. This subscription-based video streaming service is in great demand due to its exclusive content. Even after being such a huge platform, errors can make their way now and then on Netflix too.

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The main reason why the error code M7121-1331 appears on Netflix is due to an issue with your browser. Having an outdated or faulty browser can be the reason why this error occurs. Follow the methods given below to fix the Netflix error code M7121-1331.

Is Netflix Down

If you are seeing an error code on Netflix, first of all, you should make sure that the Netflix servers are working properly. In case the Netflix servers are being down, one can face connection issues and can get errors. Therefore, check before you go ahead with the solutions.

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Simply Google “Is Netflix down today?” or go to the official page of Netflix on Twitter or Instagram. You can also visit the official website of Netflix and check if there any updates about the servers being down. If the servers are having a problem, wait for the developers to fix it. If the servers are completely fine, start your fixes.

Check Browser Compatibility

As we have said earlier, the error code M7121-1331 occurs due to browser problems. So, start with checking if your browser is compatible with Netflix or not. Chrome, Firefox, Microsoft Edge, etc, are some of the browsers that support Netflix to the fullest.

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If you are using an unsupported browser, then make sure to switch to a suitable one. Also, you must have HTML5 Player enabled on your browser settings so that Netflix can stream without any issues. Once you switch your browser, go to and check if the error is fixed.

Update Chrome

What if you were using a supported browser? Even if you are using a supported browser with HTML5 Player enabled and receiving the error messages, then your browser may be outdated. Here is how to update Google Chrome easily.

  • Open Google Chrome on your computer or smartphone.
  • Now, on the home page, click on the three-dot icon at the top-right corner.
  • Next, from the given drop-down menu, go to “Help”.
  • Click on the option that says “About Google Chrome”.

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  • Chrome will search for the pending updates and shows them to you.
  • Install all the updates successfully and restart your device.
  • Check if the Netflix Error Code M7121-12331 is still appearing.

Disable Chrome Extensions

Extensions on your Chrome can block the network to reach Netflix servers. We suggest disabling the extensions temporarily to fix the error.

  • Launch Chrome and in the URL bar, type “chrome://extensions” and press Enter.
  • You will be redirected to the extensions page of Google Chrome.

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  • Disable the added extensions by toggling the button off.
  • Restart your browser and then visit Netflix. Check if the error is fixed or not.

Clear Browser Cookies and Cache

Since we are talking about browser issues, corrupted cache files can also cause your browser to misbehave. Here is how to clear the cache and cookies on Google Chrome easily.

  • Launch Chrome and go to the menu located at the top-right corner of the page.
  • Click on the three vertical dots to open the drop-down menu.
  • Now, hover over the “More” option and then click on “Clear Browsing Data..”.
  • Next, in the Time range, click on the “All time” option.

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  • Select the boxes for cookies and cached files.
  • Click on the “Clear Data” button to permanently delete the cache files and cookies.
  • Restart your browser and then go to Netflix.
  • The error code M7121-1331 should be fixed by now.

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Update Chrome Widevine Module

WideVine Content Decryption Module is responsible for running HTML5 Player properly on your device. This module ensures that the audio and video streaming is good on your device. Here is how to update the Widevine Content Decryption Module.

  • Go to Chrome and in the URL bar, search for “chrome://components”.
  • Scroll down and find “Widevine Content Decryption Module”.
  • Click on “Check for update” and install the updates if there are any.

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  • Once the updates are installed, refresh Chrome and visit Netflix.
  • Hopefully, the error code M7121-1331 will be fixed with this step.

Reinstall Chrome

Did nothing work? There is a final solution to get rid of the Netflix error code M7121-1331. Uninstall the Netflix application and get a fresh installation for the application. If there were any issues with your app, then they will be fixed easily.

  • Sign out of your account on Netflix and uninstall the app from your device.
  • Now, visit Netflix on Play Store, App Store, or Microsoft Store.
  • Download and install the Netflix application on your respective device.

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  • Sign in to your Netflix account and start streaming.
  • The Netflix error code M7121-1331 will not pester you anymore.


That was all about the Netflix application error code M7121-1331. The error code M7121 1331 P7 on Netflix occurs due to browser issues. So, follow the solutions that we have given in this post and easily fix your streaming app. Netflix requires a strong internet connection so make sure you are using a good wi-fi signal to access it. We hope this guide was able to help you. For more related posts, visit the Techly Fire website.

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