What to do if my Edenred card is blocked?

Article by: Carmen Rocha | Last update: April 5, 2022
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If you need to solve any problem in your registration in the User Portal, we invite you to send a message to: PortaldeUsuarios-MX@edenred.com, through this area we will provide you with the appropriate attention and follow-up.


How to unlock Edenred card?

To unlock My Ticket Wallet you will have to contact the customer service center so that an advisor can support you. Since it is the only way to unlock your account or card.

Why is a food voucher card blocked?

The most common reasons why a voucher card is rejected or not accepted in an establishment are: the card is damaged, the bank terminal does not read the cards, there is no payment system in the terminal, the card was swiped incorrectly, the Affiliate establishments network is small or the card …

How do I recover my Edenred account?

infrequently 1) User reports his card as lost or stolen in the bank’s IVR and notifies the Human Resources Department of his Company. 2) Client sends the card replacement request (via email and/or Internet) to Edenred at the time they want.

What do I do if my card is blocked?

Go to the bank branch closest to your home so that an advisor can collaborate with you to unlock the card. Some banks, such as Banorte, have a mobile application that will allow you to temporarily block or unblock your card, if sometime you can’t find it.30 related questions found

How long does a debit card block last?

How long does a blocked card last? A blocked card will remain non-functional until we resolve it with the bank. If you don’t talk to them, it can expire without ever working again.

How long does a credit card block last?

How long does a blocked card last? A blocked card will remain inoperable until we resolve it with the bank. If we do not take action, it may expire without ever working again.

How to change the Edenred email?

If you have any questions or comments about access to the platform or if you want to change the email that Edenred has registered in the system, you should contact the customer service center: DF and Metropolitan Area (55)53513151, Interior of the Republic 01800-030-4636.

What happens if I lose my voucher card?

In general, the first thing we must do is report what happened to the voucher company so that they block the plastic and do not use the balance we have. After this, we must notify our work center of what happened, which will carry out the process to give us the new card at no extra cost.

How to activate my Wallet ticket?

How to activate the dynamic CVV on my card?

Download the Mi Ticket Wallet App and register. Enter the number of your chip card. Click on the icon to enroll your card. Enter the data of your physical card.

Where can I exchange grocery vouchers for cash?

Where can I exchange my Grocery Vouchers for cash? If you wonder if you can do it or not, the reality is that you can’t. According to the specifications of the SAT, you cannot withdraw or exchange the balance of the electronic wallet of food vouchers for cash or credit titles.

How to transfer balance from one Edenred card to another?

The only way to transfer balance is from the holder of the Edenred food voucher card to other additional cards and thus share that benefit with the rest of your family. With the Ticket Vale Despensas card, you can obtain an additional card assigned to the person defined by the holder.

How can I check the balance of my voucher card?

Send an SMS to 22267 with all the digits of your card, and quickly and easily find out the current balance of your #Edenred card.

How can I check the balance of my yes voucher card?

Via App Up Yes Vale Available for Android and IOS. By telephone by calling (55) 5814 9393 where you can check the balance and the last 5 movements of your card.

How to remove a card from the Edenred app?

1. – Request the cancellation of your card by calling the Edenred line at the telephone number as explained below: Tel. Restaurant: (0155) 53 51 31 55 | Phone Pantries: (0155) 53 51 31 50 | To speak with an operator press Option.

What is the Edenred card PIN?

The PIN is a 4-digit, personal, unique and irretrievable number, which is necessary to buy and withdraw with the card. This number is located at the bottom of where you took off the card.

What happens if you fail the PIN 3 times?

If you enter the wrong PIN code three times, the SIM card is blocked until further notice. If you have forgotten the PIN code, we will see what you can do to use the SIM card again without having to order a new one.

What is a credit card freeze?

Blocking the card will be a necessary action when the user is aware that he has actually been able to share the data of this means of payment with other people who are not fully trusted. In this way, you will have the complete security that it will not be violated.

Why is a debit card blocked?

When they see an unusual payment by a customer, they proceed to block the card until they verify that the customer is indeed the one using it, and thus avoid risks such as card cloning. If this happens to you, call the customer service line for guidance.

What happens if I stop using a debit card?

In other words, the customer who ‘abandons’ his card begins to owe money to the bank for account management fees, as well as other concepts that depend on each institution. And although your bank will not start charging you immediately, you can be sure that it will after many months.

How is a debit card blocked?

In the event of theft or loss of your credit or debit card, you can block it through Mobile Banking or Internet Banking at any time. In addition, after the operation, an order is automatically generated so that a new card arrives at your address.

What bank is Edenred?

What is Edennet? Edenred is a product that belongs to Edenred, a world and national leader in the field of vouchers and prepaid service cards for companies and businesses. It has 3 million users and offers a variety of cards as a means of payment for each type of business.

Where can I withdraw cash from the card if it is valid?

Here we tell you where you can use the card:

    The Home Depot.Best Buy.Cosco.Liverpool.Suburbia.Coopel.Oxxo.Esperanza.

How to activate your food voucher card?

Keep in mind that only the +Despensa Carnet card needs telephone activation. To do this, call 01(55) 5814 9393. If you have any other type of product including +Despensa Visa, you just have to wait for the first deposit.

Who supports Edenred?

Edenred was formed on June 29, 2010 after approval by Accor shareholders. Colony Capital and Eurazeo, the largest shareholders at the time, agreed to hold their shares in both companies until early 2012.

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